Member statements are not appearing, red text shows "Your online statements are currently processing. Please revisit this page in a couple of hours to see your transaction history."

This is normal. When a member first accesses the Jonas website the system starts transferring the statement data to the website. This takes between 30 minutes and two hours.

• If a member checks their statements before that process is complete that's when they will see this message.
• If they wait for that time to elapse then this message will disappear and they will be able to view their statements.

If this message does persist for 24 hours or longer for a particular member then please reach out to websupport@jonasclub.com.