Support & Training

What can we help you with?:

Email Marketing Knowledge Base

  Campaign Builder

 Email Campaigns

• Campaign Editor
• How to Save a Campaign
• How to Save a Template from a Campaign
• How to Select Recipients for a Campaign
• How to Schedule & Send a Campaign
• How to Copy a Campaign
• How to Resend a Campaign
• How to View Reports for Sent Campaigns
• How to Set Up a Recurring Email Campaign

 Campaign Workflows

Workflow Configuration

• How to Create a Workflow in EMM
• How to Set a Campaign to be Part of a Workflow in EMM
• How to Edit a Workflow in EMM
• How to Activate/Deactivate a Workflow in EMM

  Contacts & Fields

 Contacts

• How to Manually Add a Contact to EMM
• How to Import Contacts from a CSV File to EMM
• How to Resubscribe a Contact to EMM
• How to Change a Contact's Status to Subscribed in EMM
• How to View Contact History in EMM

 Fields

• How to Show/Hide Fields in EMM
• How to Search Contact Fields in EMM

  Lists & Segments

 Lists

• How to Create a List in EMM
• How to Edit a List in EMM
• How to View Contacts in Lists and Segments in EMM

 Segments

• How to Create a Segment in EMM
• How to Edit a Segment in EMM

 Email Migration Export Utility

 Export Utility Configuration

• How to Run the EMM Export Utility
• How to Manage Fields Uploaded to Email Marketing
• How to Filter Members from the Export Utility
• How to Upload Lists to the Email Marketing Module

  Autoresponders

 Autoresponder Configuration

• How to Create an Autoresponder in EMM
• How to Edit an Autoresponder in EMM
• How to Schedule an Autoresponder in EMM
• How to Stop an Autoresponder in EMM

  EMM Guides

 Email Preferences Guides

• Email Preferences Guide
• Email Authentication
• Best Practices Guide

 Automated Campaign Guides

• Creating an Automated Birthday Campaign
• Creating an Automated Welcome to the Club Campaign
• Creating an Automated Member Anniversary Campaign
• Creating an Automated Monthly Statement Notification