Support & Training

What can we help you with?:

Email Marketing Knowledge Base

  Campaign Builder

 Email Campaigns

• Campaign Editor Options
• Content Blocks
• Manage Files in Media Library
• Guide to Using System Templates
• How to Preview & Test a Campaign
• How to Save a Campaign
• How to Save a Template from a Campaign
• How to Select Recipients for a Campaign
• How to Schedule & Send a Campaign
• How to Manage a Campaign
• Email Campaign Summary
• How to Copy a Campaign
• How to Resend a Campaign
• Reports
• Dashboard, Exports and Message Center
• Categories

 Campaign Workflows

Workflow Configuration

• How to Create a Workflow
• How to Set a Campaign to be Part of a Workflow in EMM
• How to Edit a Workflow in EMM
• How to Activate/Deactivate a Workflow in EMM

  Contacts & Fields

 Contacts

• Getting Started with Contacts
• Accessing Email Marketing
• Email Address is Unique Identifier
• How to Manually Add a Contact
• How to Import Contacts
• Manage Contacts Table
• How to Resubscribe a Contact
• How to Change a Contact's Status to Subscribed
• Manage Contact Fields

  Lists & Segments

 Lists

• How to Create a Mailing List
• How to Manage a Mailing List

 Segments

• How to Create a Segment
• How to Manage a Segment

 Email Migration Export Utility

 Export Utility Configuration

• How to Filter Members from the Export Utility
• How to Manage Fields Uploaded to Email Marketing
• How to Manage Email Addresses uploaded to Email Marketing
• Running the Email Marketing Export Utility
• How to Upload Lists to Email Marketing

  Autoresponders

 Autoresponder Configuration

• How to Create an Autoresponder in EMM
• How to Manage an Autoresponder in EMM

  EMM Guides

 Email Preferences Guides

• Email Preferences Guide
• Email Authentication
• Best Practices Guide

 Automated Campaign Guides

• Birthday Campaign
• Welcome Campaign
• Monthly Campaign