Member Account Activation Process
A user record is automatically created in the backend of the Clubhouse Online website for administrative purposes when a member first uses any Clubhouse Online product or feature purchased by the club. At that point, a member account is created for the member in Clubhouse Online.
Notes : Club administrators can check whether a member has a user record by logging into their admin account and navigating to
Club Central > Users. For more details, administrators can refer to
User Management.
If a member does not yet have an account and no user record exists in Clubhouse Online > Users, selecting Account Activation / Registration starts the registration process. For more details see, Member Registration Process.
If the member already has an account (that is, a user record already exists in Clubhouse Online > Users), selecting Account Activation / Registration starts the account activation process.
Member Account Activation Overview
Account activation follows a three step process.
- Access Registration
- Member Validation
- Account Activation
Step 1: Access Registration
- The Clubhouse Online Premium App must be downloaded and opened.
- From the main screen, open the slide-out menu using the sandwich icon on the further top-right and select Member Login.
- On the login screen, select the Activation / Registration button.
- This initiates the account setup process and proceeds to the Member Validation screen.
Step 2: Member Validation
After choosing Activation / Registration, the Member Validation screen appears.
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Enter the required member information exactly as it appears in the club’s records:
Member number
First name
Last name
2. ​Select Validate to continue.
Some validation rules include:
- The app verifies the information against the club’s back-office system (Jonas Club Management or Encore).
- If the details match, validation is successful and the setup process moves forward to the Account Activation screen.
- If any information does not match exactly, a validation error appears. The member must correct the details before continuing. For further assistance, please contact the club directly.
Step 3: Account Activation
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After successful validation, the member is taken to an activation screen.
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The screen notifies the member that an user account already exists and that an account activation email has been sent to the email address associated with the member account, which was provided by the club during account creation.
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The member receives an email at the associated email address with their username and a link to reset their password.
If the email is not received or the email address is incorrect, the member must contact the club to update the email on file and restart the account activation process.
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The password reset link is used to create a password in accordance with the club’s login configuration.
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After configuring the password, Save & Submit is selected.
Account Activation Complete
After the account is successfully activated:
- The member is redirected to the login screen.
- The username is automatically populated; only the password needs to be entered to log in.
- The member will also receive an email confirming their account activation.
Members can change their username and password at any time after they log in to the app. For more details, see
User Account Management: Change Username and Reset Password​.