Member Account Activation Process
A user record is automatically created in the backend of the Clubhouse Online website for administrative purposes when a member first uses any Clubhouse Online product or feature purchased by the club. At that point, a member account is created for the member in Clubhouse Online.
Notes : Club administrators can check whether a member has a user record by logging into their admin account and navigating to
Club Central > Users. For more details, administrators can refer to
User Management.
If a member does not yet have an account and no user record exists in Clubhouse Online > Users, selecting Account Activation / Registration starts the registration process. For more details see, Member Registration Process.
If the member already has an account (that is, a user record already exists in Clubhouse Online > Users), selecting Account Activation / Registration starts the account activation process.
Account Setup Process Via the Mobile Application
Account setup follows a three-step process:
- Access Registration
- Member Validation
- Set Up Mobile App Credentials (Account Activation or Registration: based on existing member records)
Step 1: Access Registration
- Download the club’s mobile application from:
Apple App Store (iOS) or Google Play Store (Android)
- Open the menu and select Member Login.
- Select Activation / Registration on the login screen. The Member Validation screen will appear.
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Step 2: Member Validation
- Enter the following details exactly as they appear in the club’s records:
Member Number
First Name
Last Name
- Select Validate to continue.
Notes on Validation:
- If the information entered does not exactly match what is on file with the club, validation will not be successful. If issues persist, please contact the club for assistance.
Step 3: Account Activation
- After successful validation, a message will confirm that an account already exists.
- Select the link in the email to create a password based on the club’s requirements.
- Select Save & Submit to complete activation.
- An email will be sent to the email address associated with the account, including the username and a password reset link.
- If the email is not received, contact the club for assistance.
Account Activation Complete
After the account is successfully activated:
- The member is redirected to the login screen.
- The username is automatically populated; only the password needs to be entered to log in.
- The member will also receive an email confirming their account activation.
After successful registration, members can log into their mobile application and website. For more information on logging into the mobile app, see Member Login process.
Members can change their username and password at any time after they log in to the app. For more details, see User Account Management: Change Username and Reset Password​.