How to Create a Cancellation Policy

In order to select which cancellation policy to be applied for an event, it first has to be created.

Creating a New Cancellation Policy

1. Click on Event Management tab
2. Click on Additional Options
3. Hover over Setups
4. Double Click on Event Cancellation Policies

5. Click on the General Tab
6. Click on New
7. Fill in all the information in the Cancellation Policy Details Section
8. Description: Give the Cancellation Policy an Appropriate Name
   • Hint: include the Cancellation Time Frame and/or Fee in the Name
9. Active: allows you to determine if this Cancellation Policy is available for use in the system
10. Type of Policy: Set the Timeframe for when the Cancellation Fee should be applied
    • Days in Advance
    • Hours in Advance
11. Policy: indicate # of days prior to Start Date: and at what time
12. Fees to Charge:
    • Type: Select how you want to charge the cancellation fee by Percentage or a Flat Rate
    • Value: enter the amount to be charged as a percentage or dollar value
13. Click Save at the top
14. The new Cancellation Policy is now created and can be added to any new events.